Ask for a refund within 7 days of your purchase and we refund you in full. You do not have to justify the request, and you keep the report. If we miss the 5-minute delivery window, you get a full refund whether or not you ask.
1. What you are buying
The Full Audit Report is a one-time digital service. After payment we analyse your website and deliver a PDF report and an Excel workbook by email, within 5 minutes of purchase. Nothing is shipped physically, and we do not need access to your website.
2. Refund window
You may request a full refund at any time within 7 calendar days of the payment date. This applies whether or not the report has already been delivered to you.
Because the report is a digital file that cannot be returned, we do not ask you to delete it or prove you have stopped using it. We would rather lose the sale than argue about it.
3. Cancellation before delivery
If you change your mind before the report is delivered, email us and we will cancel the order and refund you in full immediately. There is no cancellation fee.
4. If we miss the deadline
If your report has not reached you within 5 minutes of a successful payment, you are entitled to a full refund on request, and we will issue one without conditions. Delivery is measured from the time your payment is confirmed, not from the time you submitted the form.
5. How to request a refund
Email support@ranksurge.org from the address you used at checkout, with your payment id or reference number (both are shown on the confirmation screen and in your confirmation email). No form to fill in and no phone call required.
6. How refunds are paid
| Acknowledged | Within 1 business day of your email |
|---|---|
| Initiated | Within 2 business days of acknowledgement |
| In your account | Typically 5–7 business days after we initiate it, depending on your bank or card issuer |
| Method | Always back to the original payment method. We cannot refund to a different card, account or wallet. |
| Amount | The full amount you paid. We do not deduct processing fees from your refund. |
The time your money takes to appear after we initiate the refund is controlled by your bank or card issuer, not by us. If it has been longer than 10 business days, contact us with your payment id and we will chase it with the payment processor.
7. After 7 days
Beyond the 7-day window we are not obliged to refund a delivered report. That said, if something has genuinely gone wrong — the report is about the wrong website, sections are missing, or the analysis is plainly incorrect — tell us. We will correct it, or refund it. Write to us before disputing the charge with your bank; a chargeback takes months and we can usually resolve it the same week.
8. What is not refundable
- Requests made more than 7 days after payment, where the report was delivered as described.
- Orders where a chargeback or payment dispute has already been raised with your bank — those are settled through the bank's process instead, and we cannot refund the same payment twice.
- Dissatisfaction with your search rankings. The audit tells you what to fix; it does not perform the fixes, and no one can guarantee a ranking position. See our Terms of Service.
9. Recurring services
If you are on a recurring plan, you can cancel at any time and you will not be billed again. The current billing period is not pro-rated. The 7-day guarantee applies to your first payment on that plan.
10. Questions
Anything unclear here, ask before you buy: support@ranksurge.org. Full details on our contact page.